TERMS & CONDITIONS

1. Booking and Payment:

   • Enquiries can be made through our website or by email or phone.
   • To confirm arrangements, the party leader must pay 100% of the total amount at least 1 week prior to arrival for accommodation or 24 hours prior to trips.
   • Confirmation of payment must be sent within 24 hours.
   • Payment must be received within two days; otherwise, the booking will be canceled.
   • Discounts of 17% are available for direct bookings of accommodation.
   • Payment can be made through bank transfer or WSPay.
     
     

2. Privacy Policy:

   • Only essential guest information is collected.
   • Guests are informed about information collection and have a choice regarding their data.
   • Information provided is kept confidential and accessible only to authorized employees.
   • Employees and business partners are required to respect the privacy policy.
     
     

3. Tourist Tax:

   • Guests are required to pay tourist tax upon arrival, which is included in the accommodation price.
     
     

4. Additional Services:

   • Additional services should be arranged prior to or immediately after booking.
   • Payment for additional services is typically made on-site.
   • Prices of additional services may change, and guests have the right to cancel reserved additional services in case of price changes.
     
     

5. Environment:

   • Nostra Tours is not responsible for any building or road works near the property.
     
     

6. Luggage:

   • Nostra Tours is not responsible for damaged, lost, or stolen luggage in the accommodation unit or during the trip.
     
     

7. Cancellation and Amendments Policy:

   • Cancellations or amendments can be made by email.
   • Cancellations take effect from the date received.
   • Cancellations must be made by the party leader.
   • Name changes, date changes, or changes in the number of travelers are free of charge.
   • Late cancellations may result in the loss of the total payment.
   • No refund is possible for bookings made under special offers.
   • In exceptional cases, a partial refund may be granted by Nostra Tours.
     
     

8. Responsibilities:

   • Nostra Tours is responsible for managing services and protecting the interests of guests.
   • Guests must carry valid travel documents, follow regulations, and respect house rules.
   • Guests are responsible for any damages caused due to recklessness or poor behavior.
     
     

9. Insurance:

   • It is strongly recommended to have personal travel insurance for all party members.
   • Insurance should cover booking cancellations.
     
     

10. Complaints Resolution:

    • Problems or objections must be reported immediately to Nostra Tours.
    • Failure to report complaints may result in a limited ability to investigate or rectify the issue.
    • Nostra Tours will handle objective and justified complaints and may not be able to assist with unsubstantiated complaints.
      
      

11. Jurisdiction:

    • If a guest is not satisfied with the complaint resolution, legal proceedings can be initiated at the Commercial Court in Zadar.
      
      

12. Copyright and Authorization:

    • Nostra Tours owns exclusive rights to some photographs on the website.
    • Texts on the website are copyrighted and should not be copied or published without authorization.

Company Details:

• Company Name and Address: NOSTRA TOURS d.o.o., Gospina 5, 22300 Knin, Croatia
• Contact: info@nostratours.com, +00381 91 9740130 (Jelena)
• Opening Hours: January to December, weekdays from 08:00 to 15:00
• Company Registration: Commercial Court in Zadar, MBS: 081341782, OIB: 01601057829
• Turistička inspekcija, Šubićeva ulica 29